Question 1

Getting Started

Accepted Answer

From your dashboard you can upload and inspect the progress of your archive uploads. To start uploading click the **Upload a file!** button. upload button.gif

and drag and drop your archive files into the window and click the upload button. If your upload is interupted, start the upload again with the same file and it will resume from where it broke off. Once your archives are uploaded and **ready**, you can queue them for processing.

Processing may take some time, but you should see the effect within a couple of minutes when the Posts panel starts to display your Google Plus posts.(Some F5 refreshing may be required)

Question 2

A File is Missing

Accepted Answer

Your file may be missing because:
* Your data file is still being processed
* Your file could be in another data file that is yet to be processed
* It was not included in the export

When Google Takeout is exported into multiple archive files, your files are not necessarily grouped together.
It is usually the case that your metadata will be in one archive and your media files are in another.

As you upload more archive files from your Takeout export, your content will gradually come together like a jigsaw!

**However!**
If you have uploaded **all** your archives and you are *still* missing content, it has been noticed that the *Google export process sometimes fails to include files.*
These files are referenced in the metadata, but for reasons that I can only guess at, they are not present in any of the archives.

At this time, I have not found a reasonable explaination for this :(
If this is the case, use the **Media Detail** link to check if the file's original URL still works.  If it does, you can import the content to GPTakein with a click

Question 3

Use this form to suggest a new feature or an improvement

Question 4

Use this form to submit your feedback to us.

Question 5

Request for larger capacity

Question 6

Complete this help request form and we'll get back to you as soon as we can.

Question 7

What is the maximum size for an upload size?

Accepted Answer

The maximum size for a single upload file is currently 50 GB.
This will be increased in the future.

GPTakein

Feature Request

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Getting Started

A File is Missing

Feature Request

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What is the maximum size for an upload size?